After booking a policy online, had many issues, considered canceling in the end. First, changing the dates was a huge task, making me reconsider my decision and possibly switching to some other provider, your policy seems good, but making simple changes is difficult for one thing. navigating your website was a total nightmare. customer service is unresponsive and unacceptable. In urgent situations like flight transfers or lost luggage, waiting over 15 minutes for a chat response and 45 minutes for a phone call is unacceptable. This poor service hurts Aardy and the recommended insurance company, I now question their integrity and competence. Please avoid.
I have to say, what they made me go through was anything but enjoyable. Since I started looking for insurance options, I encountered a bunch of challenges. Their website, which was supposed to be easy to use, was actually quite frustrating, trying to find the right policy and coverage options was qu...
Hello everyone, I feel completely disappointed with the Hotels.com website. I booked a room, but then I realized the dates were different from what I had selected. When I tried to change the dates, they asked for an additional $150, which I find unreasonable for a simple date adjustment. I even doub...
On April 18th, while checking in for our THY Erzincan-Istanbul flight scheduled for April 19th, we discovered that the flight had been canceled. After hours on the phone, we were transferred to the next available flight on April 21st. However, the ₺145 seat fee we paid was neither refunded nor trans...
I entered our names and ages to sign up for coverage for my wife and me. When I received the confirmation email, I was surprised to see my name as the primary and secondary insured. How the web processing system made such a simple error is incomprehensible, called customer service to fix the mistake...
I purchased tickets from the Turkish Airlines website, trusting their so-called assurance, but I have encountered severe hygiene issues, untrained flight attendants, baggage transfer errors causing hours of hassle, and constant delays. Turkish Airlines now sells tickets for every company on its off...
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