I entered our names and ages to sign up for coverage for my wife and me. When I received the confirmation email, I was surprised to see my name as the primary and secondary insured. How the web processing system made such a simple error is incomprehensible, called customer service to fix the mistake but was put on hold multiple times and given vague instructions on how to change the policy. Worse, the change may not take effect before our trip! The representative tried to help, but this entire experience has shaken my confidence in using this insurance provider again, despite being a loyal customer for years, who needs extra workload and stress?
I have to say, what they made me go through was anything but enjoyable. Since I started looking for insurance options, I encountered a bunch of challenges. Their website, which was supposed to be easy to use, was actually quite frustrating, trying to find the right policy and coverage options was qu...
I tried to buy two tickets for my daughter and myself using our Miles&Smiles membership. Since my daughter was also registered under my membership, both tickets were mistakenly issued in her name. I realized the mistake 12 hours before the flight while trying to check in. Upon noticing, I immedia...
I recently purchased travel health insurance through the Allianz Insurance website for my visa application. I requested that my policy be sent to me on letterhead paper with a wet signature and stamp as soon as I bought it, both through the website's contact form and by calling customer service. I s...
Due to my spouse's surname change after marriage, we contacted THY Miles and Smiles as the online system did not automatically update the surname. Since my spouse is also a student, it is crucial for the surname change to reflect in the system before our international flight to avoid mismatched iden...
On July 13, my wife and daughter were scheduled to fly from I******* to B*****. However, due to an issue with my wife's travel, my 6-year-old daughter was to be accompanied by her grandfather. When I called THY customer service to request a name change on the ticket, I was informed that it was not p...
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