Three days ago, I submitted a ₺2,000 withdrawal request on 1win using the Mastercard method through my Paycell account. Despite the transaction being confirmed in the system, the money has not been transferred to my bank account. The withdrawal request is still pending with no progress.
I contacted customer service multiple times, but no concrete solution or clear explanation was provided. Instead, I kept receiving vague responses without any timeline for resolution. This situation has left me frustrated and financially stuck, as I cannot access my own funds.
My user ID is 323392336, and I expect 1win to immediately process my ₺2,000 withdrawal. I provided all required information, yet my money is still being withheld.
I demand that my withdrawal be completed without further delay and the funds be credited to my bank account right away. Customers should not be kept waiting for days with no transparency, especially when their own money is involved.
I request urgent action and the release of my funds.
On September 4, 2025, at 05:43, I submitted a withdrawal request of 12,000₺ on 1win using the express transfer method. Even though two full days have passed, the money has not been credited to my bank account, and I received no explanation or update from the platform. I contacted 1win customer serv...
On August 27, 2025, at 21:38, I submitted a withdrawal request of ₺2000 from my 1win account using the bank transfer method. The transaction reference number is 4316*. Even though 36 hours have passed and the system shows my withdrawal as “successful,” the funds have still not reached my bank accoun...
On August 6, 2025, I submitted a withdrawal request for 20,000₺ from my 1win account using the bank transfer method. Even though more than 24 hours have passed, the funds have still not been credited to my bank account. I contacted live support, and they assured me the issue would be resolved prompt...
Three days ago, I requested a ₺1,000 withdrawal from my 1win account, but the transaction is still pending and has not been processed. This delay is extremely frustrating, as I urgently need this money today. There is no clear explanation for why the withdrawal is taking so long, and I have receive...
