I am writing to report an issue with an ongoing Shortmax subscription that I am unable to cancel, and that continues to charge me every week without my consent. I originally subscribed via the Apple App Store about a month ago, likely through a link within another app, but I am not completely sure how it was presented. Since then, Shortmax has been charging me approximately $12 every week directly from my bank account. When I checked my Apple subscriptions, the Shortmax subscription did not appear there, so there is no option for me to cancel it through the usual Apple subscription settings. I emailed Shortmax customer service requesting cancellation of my subscription and a stop to the weekly charges, but after almost two weeks, I have received no response at all. I also contacted my bank about these charges. They informed me that the only way to stop the payments would be to close the card or get a new one, which I would prefer to avoid, as I am hoping this can be resolved directly by the company and through the App Store. I request that my Shortmax subscription be cancelled immediately and that the recurring weekly charges of $12 be stopped without requiring me to close or change my bank card. I also expect a refund of the unjustified amounts that have been charged during this period, during which I have not been able to cancel. I would like to be contacted as soon as possible with a clear confirmation that the subscription has been terminated and the refund process has been initiated.
I recently discovered that I have an automatically renewing subscription with Shortmax, which is being charged directly to my bank card for 9.99 USD per week. I noticed this for the first time today, on March 2, 2026. The subscription does not appear under my Apple ID subscriptions, so I have no opt...
I purchased a weekly membership through the Shortmax app and canceled the subscription before it expired. Even though the app shows my membership as canceled, for the past 2–3 weeks the system has continued to attempt to renew the subscription every week, and I keep receiving “insufficient funds” wa...
I started a 7-day membership in the Shortmax app, and I wanted to cancel this membership from the very first day. Despite trying many times through the App Store subscription cancellation section, I was unable to complete the cancellation due to a “connection error” message. Even though I wanted to ...
On December 14, I purchased a weekly membership on the Shortmax app for Android using a special discounted offer. During the purchase process, it was clearly stated that I could cancel the membership at any time. However, when I later wanted to cancel, I could not find any cancellation option either...
I voluntarily purchased the weekly “Pass Pro” subscription on the Shortmax app and later canceled the subscription. However, despite canceling it, the system continued the subscription on its own and started charging me automatically without my knowledge or consent. Each renewal charges approximate...
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