Zen Bracelet Broke Within Four Months and Repair Was Blamed on Customer

Approximately four months ago, I purchased a bracelet from the Zen store, which was highly praised to me, at Ankara Kentpark. Although I do not use diamond jewelry for the first time and I constantly wear my other diamond and gold bracelets in my daily life without any problems, the stone of this bracelet fell out and the bracelet itself broke. The fact that this product, which is my newest purchase, has reached this condition in such a short time has deeply disappointed me. About 20 days ago, I delivered the bracelet to the Zen store in Istanbul and was told that I could collect it after the holiday. However, I was called yesterday and informed that the product was considered a “consumer fault due to impact”, a repair cost of ₺1,800 was requested, and that no action would be taken unless I accepted to pay this amount. When I checked other complaints, I saw that customers were given the same explanation of “consumer fault due to impact”, and I was told exactly the same statement. The bracelet number is 1001846541 and the sap number is 1101132744. This is my first purchase from Zen and after this experience I do not plan to shop from the brand again. I do not accept that a product deteriorates in such a short time and that I am directly blamed with consumer fault and asked to pay a fee. I request that my product be repaired free of charge and delivered back to me in a flawless condition. Otherwise, I state that I will apply to the Consumer Arbitration Committee and initiate the necessary legal processes.