I visited Zen Terracity store on May 12th to check a product I liked on their website. The item was not available in-store. The sales representative suggested I could order it online or opt for in-store pickup, assuring me there would be no difference in terms of return or exchange. I made the payment for the product. Although the delivery date was stated as May 20th, I realized on May 22nd, when I called Zen, that it was marked as May 30th. When the specified date passed, I called Zen on May 31st to inquire about the product. They informed me it hadn't arrived yet but assured they would notify upon its arrival. Later, they called from the Terracity store to confirm the product's arrival. I went to the store on June 4th morning to pick up the item to gift to my spouse. However, upon seeing the product, my spouse was dissatisfied as it looked very different from the pictures. On June 5th, I visited the store to return the item. Contrary to what was previously stated, they informed me that since I had physically received the product in-store, they would make a 50% deduction for the return. If I had ordered the item for delivery to my home instead of picking it up in-store, I would have been eligible for a 100% refund. It's evident that Zen Diamond, like other stores, prioritizes its profits over the trust of its customers. I intend to exercise all legal rights in this matter. I would also like to warn prospective buyers; instead of opting for in-store pickup, choose the product in-store, then order it online from the website. It seems that store employees exploit this to earn commissions, and Zen Diamond Headquarters turns a blind eye to it. By following the mentioned approach, you can protect yourself from being victimized by Zen Diamond!
First of all, I wish you a good day. We bought a single stone earring from Zen Diamond for my mother on January 23, 2024, as a Valentine's Day gift. The merchandise arrived via delivery on January 26, 2024. As is well known, a product purchased as a surprise for Valentine's Day cannot be given as a ...
I placed an order for a Zen Diamond product a full month ago, and I still haven’t received it. Every single week, we’re told the same thing: “It will arrive this week.” But here we are, over four weeks later, and there's still nothing in hand. Today, I called once again, hoping for clarity, only to ...
On 04/06/2025, I purchased a baguette ring from Zen Diamond. Since the ring didn’t fit my fiancée’s finger, Zen representatives said it would be resized according to her finger measurement and delivered within a maximum of 15–20 days. I trusted their promise and felt reassured at first. However, whe...
We placed an order through their online store on September 18, 2023, and chose the "in-store pickup" option, with the promise that it would be ready in 1 hour. But it's been a day, and the order is still not ready. They do have an online customer service representative, but kudos to anyone who is ab...
I purchased a half eternity diamond ring from Zen Diamond less than a year ago, and one of the stones has already fallen out. When I bought it, they assured me the stones were secure and guaranteed that they stood behind their products. Clearly, that was not the case. I have no idea how the stone c...
Comments