I ordered 17 items from them, which is a lot, but guess what? Seven of those things were never delivered. I mean, really? Where did they go when they vanished? Even worse, when I told Zara about it, they all said, "Yeah, yeah, we'll give you a refund." What, though? Nothing at all happened! No money back, and no sign of those stolen items. My online order seems to have disappeared into thin air, and Zara doesn't seem to care. I've sent a lot of messages to their Whatsapp support line, trying to get a response, but guess what? Crickets. Not even a single word. It's more than annoying, you know? I mean, I really did trust Zara. But now I'm left with missing things, promises that were never kept, and no customer service.
placed an order about 12 days ago, and it's like my items have vanished into thin air. Not only can I not reach the courier to play detective, but Zara's customer service is also MIA. Frustrated doesn't even begin to cover it. I decide I've had enough and try to cancel my order, thinking it's the lo...
still haven't received the items from Zara that I bought on November 11th. There has been no resolution despite my daily attempts to reach out to live support. Concerningly, Zara's customer service has shown no interest whatsoever; despite their claims of involvement, they have not responded to emai...
I ordered three items from Zara on May 3, and according to the confirmation, they were supposed to be delivered by May 8. It’s now been over a week, and there’s still no sign of my order. What’s worse—I haven’t received a refund either. I’ve tried calling customer service, but no one picks up. I we...
On March 22, 2023, I used order number 52780373819 to buy things from the Zara website that cost more than 700 liras. But I never got the things I ordered. For a while, the package was shown as being on its way, but then it showed that the items had not been delivered and were sent back. The shippin...
For the past 10 days, I've been trying to address the issue of my unreturned items with Zara. The customer service response is, '... There is no record of any product related to your order number reaching us, so we cannot proceed with any further action,' and the same response for my other two items...
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