I ordered three items from Zara on May 3, and according to the confirmation, they were supposed to be delivered by May 8. It’s now been over a week, and there’s still no sign of my order. What’s worse—I haven’t received a refund either.
I’ve tried calling customer service, but no one picks up. I went to a Zara store hoping to get help, but the staff there just told me, “We don’t handle online orders.” There’s zero accountability. Zara is acting like it’s no big deal that I paid and got nothing in return.
At this point, I’m seriously starting to feel like I’ve been scammed. If you don’t plan to deliver the order, then give me my ₺ back. It's that simple. But I’m not getting my items or my money, and nobody’s offering any explanation or resolution.
Zara, I demand that you either deliver my order immediately or issue a full refund. This experience has been incredibly frustrating, and your lack of communication only makes it worse. Handle this now. I won't be silent about being ignored.
I placed an order on Zara’s website on May 23 and canceled it just a few minutes later. Despite canceling almost immediately, my card was still charged, and I have yet to receive my refund. It’s now been nearly two weeks, and the amount is still showing on my card statement. Every time I contact Zar...
I returned the products I purchased online directly to the Zara store at Vadistanbul, as instructed. But to my frustration, my return has not been reflected in the system at all. Even worse, I’ve had to explain my situation over and over again to different customer service reps—and still, nothing ha...
I placed an online order through Zara and completed the payment at checkout. The customer service representative assured me that I would receive my order within 5 days. It has now been 11 days, and I am still waiting. I chose in-store pickup as my delivery method, expecting this would speed things u...
I’m beyond frustrated with Zara and need this issue resolved immediately. I placed an order on March 21, and the shipping company returned it directly to Zara without delivering it to me, stating that the package was damaged. Since then, I’ve received no refund and no exchange—absolutely nothing. I...
It’s been over a month since I placed an order with Zara, and I still haven’t received the items. I’ve asked repeatedly for them to cancel the order, ...
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