On March 11, 2025, I purchased a large pendant chandelier from Zara Home’s online store. The chandelier features a curved leaf design, but approximately one year after installation, it began to bend and lose its shape on its own, without any external impact. The product was not exposed to water, moi...
On July 29, I placed an online order (No. 80096811877) from Zara Home, purchasing three items in total. Two of the liquid soap dispensers arrived defective — one had scratches, and the other had a pump that spun loosely without dispensing. I noticed the damage the same day I received the order. I c...
On July 25, 2025, I placed an online order (No. 80096603213) from Zara Home for an ash wood and linen blend armchair in light beige (4141/073). When the product was delivered on July 30, 2025, it turned out to be a display model. The back of the chair had visible discoloration, the seat fabric was d...
I placed an online order with Zara Home (Order No. 80095569649) for a mirror, but it was delivered to me with visible defects. I immediately took photos and sent them to Zara Home, and they confirmed that the product was indeed faulty. During the return process, I was offered two courier options: As...
On July 8, 2025, I ordered a cotton Armut cushion seat from Zara Home. Due to its larger size, I even paid extra for shipping. The item finally arrived on July 16—but to my shock, it appeared to be a returned product from another customer. Although the box was sealed, the item inside had visible wea...
I bought a soap dispenser from Zara Home expecting high quality, but I was completely let down. What started as a sleek bathroom accessory quickly turned into a rust-covered, barely functioning dispenser. It no longer pumps soap properly, and the finish is completely ruined. I chose Zara Home precis...
On April 4, 2025, I purchased an oil and vinegar bottle set from a Zara store. I filled one of the bottles with vinegar and simply left it on my kitchen shelf. To my shock, the cork popped off on its own, and shortly after, the top part of the glass bottle cracked and broke completely. I didn’t even...
I purchased a kitchen dish soap dispenser from Zara Home expecting quality and durability given the price I paid. Instead, I received a product that began to rust within a short time of use. The metal parts corroded, and the glass pump sections lost their original color, looking discolored and cheap...
I purchased a liquid soap dispenser from Zara Home, but it turned out to be faulty. The pump nozzle does not work, making it completely unusable. Unfortunately, during my recent move, I misplaced the receipt. When I took the defective product back to the store, they refused to exchange it, even tho...
I placed an order with Zara Home online on 02.02.2025, with the order number 80083244879, for a roller blind. The order was delivered to me on 08.02.2025. Upon opening the package, I noticed that the connection parts were missing. Since Zara Home's customer service is closed on weekends, I was unabl...
Recently, every order I place on the Zara Home website arrives damaged or defective. It has become a recurring issue—I return a flawed item, reorder, and receive another faulty product. The lack of quality control is shocking for a brand like Zara Home. To make matters worse, their packaging is inc...
I purchased a lidded jar from Zara Home yesterday, and upon arriving home, I discovered a crack near the bottom label. Returning to the store is very challenging for me, as I am a working woman with limited availability. I’m disappointed to find such a defect in an item I bought with difficulty. Pl...
I recently purchased a soap dispenser from the Zara Home store in Istanbul Emaar, even though I live in Antalya. When I got home and filled it, I noticed the dispenser was leaking. I reached out to customer service, expecting assistance for a defective product, but they suggested I return it to the ...
I recently ordered a pair of shoes from Zara Home, but was shocked to find that one of the shoes is a different size from the other. For a brand like Zara, this lack of attention to detail is disappointing. It’s clear there needs to be better quality control in the warehouse to prevent these mistake...
I purchased a roomful of toys from Zara Home Kids, expecting quality, but every single item has had issues. Within the first week, the door of the toy refrigerator fell off. The drum I bought had a loose cymbal handle from the start, which I tried fixing myself by tightening screws and gluing, but t...
I recently received a broken item from Zara Home and immediately requested a return. I was sent two different return codes via email, but both were invalid. When I attempted to contact customer service by phone, the number was also non-functional. I reached out through email, but I received no assis...
