I am disappointed with my recent Yves Rocher order (#p3931816), which arrived with a broken sharpener cap. The packaging was poorly wrapped, and it was shipped through Aras Kargo, a company known for subpar service. Despite repeated attempts to reach customer service, no one responds – calls don’t go through, and their WhatsApp support keeps asking questions, only to eventually reply with “we’re out of office hours.” This lack of accessibility is unacceptable. Yves Rocher, a brand that strictly limits tester access in-store, takes full payment from customers only to deliver defective items without any means to resolve the issue. I demand a prompt response: either refund my money or send a replacement that’s in proper condition.
On Friday, June 20, I returned products I purchased from the Yves Rocher online store using the return tracking number they provided via Yurtiçi Kargo. The next day—Saturday—I received confirmation that the return package had been delivered. However, when I contacted Yves Rocher customer service, I...
I recently bought a face wash and pore-tightening toner for combination skin from a Yves Rocher store. Shockingly, both products caused intense burning and redness on my face right after use. I never expected this from a brand like Yves Rocher, which claims to be gentle and plant-based. I contacted...
I placed an order for Yves Rocher shampoos on October 4, 2024, but as of October 18, I still haven’t received them. The shipping company reported that the products were damaged in transit, yet no replacement products have been sent to me. Yves Rocher customer service claims that the courier attempte...
On October 7, 2024, I ordered an anti-breakage spray and shampoo from Yves Rocher through Trendyol. When my package arrived, the box was torn and damaged. While the shampoo was included, the anti-breakage spray was missing from the box. I contacted the seller on Trendyol, waited two days for a respo...
I placed my first-ever order with Yves Rocher, but this experience has been beyond frustrating. After payment, I received a tracking number, yet when I check the "My Orders" section in the app, it says, "No orders found." Where is my order? Did Yves Rocher just take my money without sending my prod...
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