I placed an order for Yves Rocher shampoos on October 4, 2024, but as of October 18, I still haven’t received them. The shipping company reported that the products were damaged in transit, yet no replacement products have been sent to me. Yves Rocher customer service claims that the courier attempted delivery, but I’ve received no help in resolving the issue.
I request Yves Rocher to address this matter by either sending a replacement or providing a refund. The lack of support is disappointing, and I expect a prompt resolution.
On October 7, 2024, I ordered an anti-breakage spray and shampoo from Yves Rocher through Trendyol. When my package arrived, the box was torn and damaged. While the shampoo was included, the anti-breakage spray was missing from the box. I contacted the seller on Trendyol, waited two days for a respo...
Hello, on December 11, 2024, I placed an order through the Yves Rocher app. While confirming the payment, the screen froze. Although the payment was d...
I placed an order with Yves Rocher, but unfortunately, one of the items was not included in the package. I have reached out through their WhatsApp channel and email support several times, but I still haven't received a satisfactory resolution. Today, I received a response stating that the entire ord...
I placed an order on the Yves Rocher website on July 17, 2024, based on the promise that orders would be shipped within 24 hours. However, when I checked my order status on July 18, I encountered an error message. I thought it might be a temporary issue, but when I tried again on July 19, I received...
Comments