When we attempted to return our purchased items on July 10, 2023, between 15:25-15:35, we were told that the refund would take 15-20 business days. When we questioned this, your employee at the Kent Plaza Konya Yves Rocher branch, L***, used very inappropriate language and rudely expelled us from the store. It was truly unsettling to witness such vulgar and disrespectful behavior from a representative of your ostensibly corporate company. I've been a loyal customer for years, both at your store and others, and this is the first time I've witnessed such behavior. This incident has shocked and saddened me. I demand that my complaints be addressed, that an apology be extended, and that appropriate action be taken to correct this situation.
On December 1, 2024, at 6:00 PM, I visited the Yves Rocher store in Mersin Palm City to purchase products. However, the staff there seemed to go out of their way not to sell products and behaved unpleasantly. Despite discounts being available, they told us, “Go today and come back tomorrow; there wi...
Hello, On June 10, 2024, I made a purchase through the Yves Rocher online application. However, since it was before the holiday, I canceled my order 2 days later. Despite 20 business days having passed, the refund has not been made yet. I have contacted your call center 4-5 times, and despite the le...
On January 11, 2025, I placed an order worth 8,173₺ from Yves Rocher through Trendyol. When the delivery arrived, the package contained entirely different items that had nothing to do with my order. Naturally, I returned the incorrect items, expecting a resolution. However, the company shockingly re...
I bought the Yves Rocher Stem Cell Care Serum on May 31, 2024. I applied the product to my freshly cleansed skin the night I purchased it, and to my dismay, when I woke up the next morning, my skin was in an awful state. I promptly filed a complaint with the customer service center, and they authori...
On Friday, June 20, I returned products I purchased from the Yves Rocher online store using the return tracking number they provided via Yurtiçi Kargo. The next day—Saturday—I received confirmation that the return package had been delivered. However, when I contacted Yves Rocher customer service, I...
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