I purchased two anti-dandruff shampoos from Yves Rocher on December 11 at around 8:30 PM. While the payment was processed immediately, I am unable to track my order either on the Yves Rocher website or through their app. There is no information regarding the status or shipment of my purchase.
This lack of transparency and functionality is highly frustrating. Why is it so difficult to manage basic order tracking? If I do not receive a response or resolution promptly, I will escalate this matter to the authorities. Yves Rocher must address this issue urgently and ensure proper order tracking and customer service support.
I placed my first-ever order with Yves Rocher, but this experience has been beyond frustrating. After payment, I received a tracking number, yet when I check the "My Orders" section in the app, it says, "No orders found." Where is my order? Did Yves Rocher just take my money without sending my prod...
On January 13, 2025, I placed an order with Yves Rocher. However, as of January 14, 2025, I have decided to return the products. Unfortunately, I cannot cancel the order because the tracking information is not displayed on the website. This lack of transparency has made the process frustrating and ...
I placed an order for Yves Rocher shampoos on October 4, 2024, but as of October 18, I still haven’t received them. The shipping company reported that the products were damaged in transit, yet no replacement products have been sent to me. Yves Rocher customer service claims that the courier attempte...
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