I placed two orders with Yves Rocher, which were shipped in two separate packages. However, the delivery company returned the packages, claiming I had canceled the orders and refused them, which is absolutely untrue. I never canceled anything, and I received no communication about this situation. When I called Yves Rocher, they informed me that the courier initiated a return without consulting me and that my products would be sent out again after coordinating with the shipping company. Yet, when I followed up today, they told me they’d just process a refund instead. I had used a discount code for these purchases, which has now expired. I’m disappointed in how such a reputable brand would mishandle my orders and leave me without a solution. As a regular customer, I expected much better service from Yves Rocher.
On Friday, June 20, I returned products I purchased from the Yves Rocher online store using the return tracking number they provided via Yurtiçi Kargo. The next day—Saturday—I received confirmation that the return package had been delivered. However, when I contacted Yves Rocher customer service, I...
On April 30, 2025, I placed an online order from Yves Rocher, but shortly after completing my purchase, I realized I had selected the wrong product. Since the order was still showing as “being prepared”, I tried to cancel it immediately through the website. Shockingly, the system wouldn’t allow me t...
I placed an order for Yves Rocher shampoos on October 4, 2024, but as of October 18, I still haven’t received them. The shipping company reported that the products were damaged in transit, yet no replacement products have been sent to me. Yves Rocher customer service claims that the courier attempte...
Despite the fact that I am a frequent Yves Rocher customer, it has been twenty days since I placed an order, and the shipment has yet to arrive. After contacting the shipping company, they informed me that it had instead been delivered to another customer. My shipment has gone missing and cannot be ...
I placed my first-ever order with Yves Rocher, but this experience has been beyond frustrating. After payment, I received a tracking number, yet when I check the "My Orders" section in the app, it says, "No orders found." Where is my order? Did Yves Rocher just take my money without sending my prod...
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