I have been investing with XM Global for a long time, and despite experiencing the same issue multiple times, it still has not been resolved. I make transfers based on the bank account details provided by the company for EFT transactions via Kuveyt Türk, yet the funds repeatedly fail to appear in my trading account.
On January 15, 2026, at 4:36 AM, I sent an EFT transfer of $465 USD from my Kuveyt Türk account to the account provided under the name A** A****.** Even though the transaction shows as successful on the bank’s side, the amount was not credited to my investment account. The money is neither visible in my account nor traceable elsewhere.
I have experienced this same problem before. The company only responds via email, and in my previous case, they replied nearly 20 days later. I have emailed them again this time, but I am still unable to receive a fast or clear response, which has completely undermined my trust.
I urgently request that XM Global either credit the $465 USD I transferred on January 15, 2026, at 4:36 AM to my investment account or refund the full amount back to my bank account without any deductions. I also request that permanent measures be taken to prevent these recurring fund transfer issues.
On October 21, 2025, at 1:10 PM, I made a bank transfer of $1,860 from Kuveyt Türk Bank to my XM Global Forex account. However, even after more than two days, the funds have still not been credited to my trading account. During this time, I contacted XM Global customer service. They only told me th...
Yesterday at 1:39 PM, I made an online bank transfer of $460 from my VakıfBank account to an account belonging to XM Global, account number 110277704. However, even though 24 hours have passed, the money has still not been credited to my XM Global account in any way. As soon as I received the trans...
On October 22, 2025, I deposited a total of $124 into my XM Global investment account via bank transfer in three separate transactions — ₺1,000, ₺2,000, and ₺1,000. However, the total amount has not been credited to my account, and even after several days, I have not received any refund either. Whe...
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