I deposited funds into my XM Forex account and received a matching bonus. However, shortly after completing the deposit, I noticed that unauthorized trades were being opened under my account—without my knowledge or consent. At first, I thought maybe I accidentally triggered something, so I cautiously closed the trades. But the same thing happened again later.
I immediately reported the issue through XM’s WhatsApp support channel. They assured me that my account was under review, which initially gave me some peace of mind. But the next day, that very same unauthorized trade caused my account to be wiped out completely. Only after the loss did they tell me my account and app access were closed.
When I raise a complaint, they don’t take any real action. But once the damage is done, they act like they’re stepping in. I was bounced around between various agents through WhatsApp, email, and phone. Eventually, they asked me to take a photo holding my ID and send it to a specific email. I complied—but since then, no one has contacted me. No updates, no follow-up, nothing.
XM Forex turned out to be no different than shady firms that nickel-and-dime their users. I trusted them with my money—just ₺X worth—but they didn’t hesitate to squeeze it out of me. If you have a broker you trust, stay with them. I regret switching to XM Forex. They cost me more than just my money—they cost me my trust. I demand a thorough investigation and full reimbursement.
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