XM suddenly restricted my trading account, and customer support hasn't responded; how can I resolve this issue?

On October 24, 2025, I deposited a total of $6,993 into my XM Global account using the MetaTrader 5 platform. When I tried to withdraw my money, I noticed that the withdrawal request had been canceled, and several trades had been made on my account without my permission. As a result, I can no longer...

I was banned for violating the terms and conditions. I did not do it intentionally—it was a mistake, and I am willing to take full responsibility and correct it. However, I am unable to recover my account. I am ready to do whatever it takes to regain access, as XM is the broker I feel most comfortab...

On 17/09/2025 at 02:43, I attempted to deposit $500 into XM Global Forex via bank transfer from my Akbank account (Receipt/Reference No: 000349362, Account No: 410174667). After the transaction, my account was closed, and I have been unable to reach a customer representative through any channel, inc...

On 17/09/2025 at 02:43, I made a $500 bank transfer from my Akbank account to XM Global Forex (Reference No: 000349362, Account No: 410174667). Immediately after the transaction, my account was closed, and since then I have been unable to reach any customer representative through email, live chat, o...

On September 2 at around 11:00, while trading on XM.com, the platform connection was suddenly lost. I was unable to log back in for approximately 20 minutes. During this downtime, one of my trades that had been in profit was automatically closed at a much lower profit level, resulting in a $20 fina...

I opened a new account at XM and invested $550. With the profit, my total balance is $1,699. I used my friend's phone to withdraw money because my battery was dead. Then I received an email. They said third-party use is prohibited and deleted all the profits. Now I only see $550 in my account.I want...

I deposited funds into my XM Forex account and received a matching bonus. However, shortly after completing the deposit, I noticed that unauthorized trades were being opened under my account—without my knowledge or consent. At first, I thought maybe I accidentally triggered something, so I cautiousl...

I’m writing this out of complete frustration and disappointment with XM. After finally starting to make consistent profits on their platform, totaling around ₺800, my account was suddenly flagged and shut down. The reason? They claimed that someone else had been trading on my behalf—which is absolut...

I’ve lost access to the email address linked to my XM account, and now I can’t log in because I’m not receiving the email verification codes. I submitted a detailed and documented request days ago to update my email address, but XM support has done nothing but stall. Despite following their instruc...

I was using the XM crypto app when my email got hacked. Now, I can’t access my account at all. I contacted their live support, but all they say is, "Send an email." I’ve already sent dozens of emails, yet I still haven’t received a single response! This is completely unacceptable. Users shouldn’t be...