Xiaomi Vacuum Mop Pro's Technical Glitch Renders Smart Robot Useless

I bought a Xiaomi Vacuum Mop Pro smart robot model online. We gave it to my father after setting it up in our home and using it for about two years. We encountered a timeout error during the mapping integration phase when he attempted to install it at his location. Customer service blamed the modem, but the internet provider assured us that there were no problems on their end. In short, we made numerous phone calls only to discover that it was a dead end. When we requested paid assistance, they refused due to a software problem. Now that our device is inactive, we have no choice but to seek technical assistance or investigate legal options.