1
Muharrem is completely dissatisfied with the result

Xiaomi Asks for Exorbitant Price to Fix Malfunctioning Poco X3 NFC

Muharrem
March 09, 2023 7:46 am
17

Despite the warranty being valid, they want me to puy up almost the price of the phone!! the phone suddenly shut down and wouldn't turn on, I sent it to the authorized service center, and they claimed to have fixed it before sending it back. However, the same problem persisted, so I sent it back again on February 14, 2023, informing them that the device still won't turn on. a few days later, the authorized service center contacted me and informed me that the motherboard had a problem, which was caused by the customer, and they would charge me 3,700 TL for the repair. When I objected to the amount, they offered me a discount to turn the device back for 100TL. I made it clear to them that I wouldn't be paying any amount as the device is still under warranty, and it is their responsibility to fix it. I also informed them that I would take the matter to the relevant authorities and file a complaint with the consumer court if my issue wasn't resolved promptly. I am still waiting for my device to be fixed, and I am incredibly frustrated with the lack of assistance and support I have received so far. I hope that my complaint will be taken seriously, and my issue will be resolved soon.

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