Despite the warranty being valid, they want me to puy up almost the price of the phone!! the phone suddenly shut down and wouldn't turn on, I sent it to the authorized service center, and they claimed to have fixed it before sending it back. However, the same problem persisted, so I sent it back again on February 14, 2023, informing them that the device still won't turn on. a few days later, the authorized service center contacted me and informed me that the motherboard had a problem, which was caused by the customer, and they would charge me 3,700 TL for the repair. When I objected to the amount, they offered me a discount to turn the device back for 100TL. I made it clear to them that I wouldn't be paying any amount as the device is still under warranty, and it is their responsibility to fix it. I also informed them that I would take the matter to the relevant authorities and file a complaint with the consumer court if my issue wasn't resolved promptly. I am still waiting for my device to be fixed, and I am incredibly frustrated with the lack of assistance and support I have received so far. I hope that my complaint will be taken seriously, and my issue will be resolved soon.
On October 31, 2023, I submitted a request to have my phone's warranty serviced. They asked for 3000 TL to cover the cost of repairs, but I refused and asked for my phone back instead. They wanted to charge me shipping fees in addition to an additional service fee of 600 TL for an unopened phone tha...
I brought my Xiaomi Redmi Note 10 phone to the official service center. I told them about the issues, and I got the device in 2-3 business days. Someone told me, "They said that when they delivered it, they didn't find any issues with the hardware or software on your device." I looked at it myself, ...
On August 8, 2023, I contacted Xiaomi because the battery in my phone had swollen. They assured me the warranty covered the swelling and gave me Genpa's Bursa address and a return number. On August 10, 2023, I sent the phone for free. At 14:32 on August 11, 2023, I received a message confirming the ...
I sent my Redmi Note 13 Pro 4G, which is still under warranty, to your authorized service center. The only issue with my device was minor paint bubbling on the inner corners of the back cover; there were no other problems. The rear camera, in particular, was perfectly fine when I handed it over. Tod...
I went to the Mi Store on November 20, 2022, and paid 1100 TL for a Bluetooth headset that I purchased there. It started acting up after four to five months, so I took advantage of the warranty and took it to an authorized repair service. However, after two months, they returned the headset with the...
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