On August 8, 2023, I contacted Xiaomi because the battery in my phone had swollen. They assured me the warranty covered the swelling and gave me Genpa's Bursa address and a return number. On August 10, 2023, I sent the phone for free. At 14:32 on August 11, 2023, I received a message confirming the phone's receipt. Another message asked for a verification code, which I provided. They confirmed that the phone had been accepted and that repairs had begun. At 17:22, I received a message demanding 1,443 tl for warranty repairs. When I called Genpa, they insisted that I had sent the incorrect phone and that they couldn't cover it under warranty. Despite my explanations, they maintained their error claim. They refused to confirm whether the phone was turned on during the evaluation. When I mentioned the battery problem, they said they would replace the frame but not the phone because it was out of warranty. They mocked me and threatened to charge me for a phone I sent in with a valid warranty claim. I demand that Xiaomi Turkey handle this situation properly.
Despite the warranty being valid, they want me to puy up almost the price of the phone!! the phone suddenly shut down and wouldn't turn on, I sent it to the authorized service center, and they claimed to have fixed it before sending it back. However, the same problem persisted, so I sent it back ag...
I went to the Mi Store on November 20, 2022, and paid 1100 TL for a Bluetooth headset that I purchased there. It started acting up after four to five months, so I took advantage of the warranty and took it to an authorized repair service. However, after two months, they returned the headset with the...
In September 2023, I ordered the Xiaomi Mi Robot Vacuum Mop Essential 2 in 1 from Hepsiburada under order number 680413567. The device no longer charges after a month of use due to a problem with the ball bracket. I sent Hepsiburada a video explaining the issue. Despite the valid warranty, I was inf...
I purchased a Xiaomi Redmi 10 in 2022, and it has been overheating since day one. Within a year and a half, the battery swelled to the point of almost bursting. The phone eventually stopped working, and when I took it to the service center, they claimed it was user-caused damage and said the repair ...
On October 31, 2023, I submitted a request to have my phone's warranty serviced. They asked for 3000 TL to cover the cost of repairs, but I refused and asked for my phone back instead. They wanted to charge me shipping fees in addition to an additional service fee of 600 TL for an unopened phone tha...
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