I purchased an Xbox console in November 2023, and after just one month, it stopped loading games. Microsoft acknowledged the product as defective but informed me that my device could not be repaired or replaced with a new one due to "procedures." Instead, they would send me a refurbished device. Although I wasn’t happy with this, I sent my console to Microsoft via UPS last week, completed the necessary forms, and received confirmation that the device was delivered.
However, when I tried tracking my package, I found out that due to an incomplete address provided by Microsoft, UPS couldn’t deliver it, and my package was returned to the branch. UPS told me a return label had been created to send the package back to Microsoft, and I need to contact Microsoft to correct the error. Even though it was Microsoft’s mistake, I am now responsible for fixing it.
After calling Microsoft, I couldn’t reach a representative, and UPS stated that they couldn’t help further. I’m extremely frustrated with both companies and just want my console delivered as soon as possible. I would appreciate any help to resolve this issue.
Hello Dear Xbox Employees, I bought an Xbox Series s game console on 14.08.2022. I registered the product with Microsoft. The serial number of my device is engraved on the Microsoft Limited Warranty for 36 months. The device shut down several times in the first week. After the fourth shutdown, the d...
I sent my original Xbox Series X console to warranty service because it was overheating. Instead of repairing and returning my own device, Microsoft informed me of their policy to send a refurbished replacement unit. I reluctantly accepted this, trusting the replacement would be fully functional. U...
I purchased an Xbox Series X on September 9, 2024, with a 2-year Microsoft warranty, but my device is only showing a 1-year warranty. Despite trying to resolve this issue, I haven’t been able to reach Microsoft support, either domestically or internationally. This is incredibly frustrating as I can’...
I received my Microsoft Türkiye-guaranteed Xbox Series X console yesterday, purchased from A101. Upon unboxing and starting the setup process, I repeatedly encountered a "Something went wrong" error message. Despite following all troubleshooting steps provided on Microsoft's website, the issue persi...
My Xbox Series X console is now with me. I've been using it for around a year. I recently began experiencing freezing issues with the gadget. I tried using it in this condition for a while longer, but when the problem persisted, I created a service ticket and forwarded it to them. The next day, I re...
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