Last summer, I bought a Lee brand t-shirt as a gift for my father-in-law. He wore it just once, and after a single wash, noticeable yellow stains appeared. The fabric looked discolored and worn, as if the shirt had been used for months—not just worn once. I brought the t-shirt to the store for inspection, hoping for a replacement, as any reputable brand would offer. Instead, I was met with a frustrating runaround.
The store told me they needed the receipt to process the exchange. When I gave them my phone number, they claimed the purchase couldn’t be found in their system and suggested maybe it was bought from Boyner instead. But I’m 100% sure it was purchased at Boyner Emaar Square AVM. Even after checking there, they still couldn’t locate the transaction.
So now I’m left with a shirt that became unwearable after one use, a brand that didn’t meet expectations, and two companies pointing fingers at each other with no resolution in sight. If a Lee t-shirt falls apart after one wash, what’s the point of choosing a "trusted" name? And why should customers have to jump through hoops just to get basic support?
Lee and Boyner, I’m asking you to step up and fix this. Honor the quality you claim to stand behind and stop making your customers regret buying from you. I expect a proper resolution.
I purchased four t-shirts from the Lee & Wrangler store in Forum Ankara. After washing them for just 15 minutes to freshen them up before wearing, I noticed that one of the shirts had a color defect near the hem. When I bought them, I tried on a different color in the same size, and the store hande...
I purchased the Armani Exchange Crew Neck Printed Khaki Men’s T-Shirt (model: 3DZTJB ZJBYZ 1839). I bought it from Boyner about a month ago, and the print on the shirt started peeling off after the very first wash. I sent it in for warranty evaluation, but I haven’t received any updates for 16 busin...
I purchased several shirts from Mavi, trusting the brand’s quality, but one of them tore at the elbow area while the others developed noticeable color fading. I have always washed and used the products according to the care label instructions. I reported the issue to a Mavi store, and the items were...
I purchased a pair of pants from the Lee & Wrangler store in Mall Of AVM. After 6-7 months, the back pocket tore. The product was sent for inspection, and it was deemed eligible for exchange. However, I was informed that I needed to purchase the same item with the same product code without any price...
I am frustrated with the Lee Wrangler Nata Vega store. My complaints have been shared with customer service and store managers multiple times, but the result is always the same: "We will get back to you." Back in August, my sibling purchased a blue shirt, but it had a stain. We returned it to the st...
Comments