Due to a malfunction with the Ingenico fiscal POS device, I contacted the Worldline support center and filed a complaint. When the technician arrived to inspect the device, they informed me that the battery was faulty and needed to be replaced. I paid approximately ₺1600 for a new battery, but it failed to power on the device. I called the service again and explained the situation; they confirmed the battery was defective and advised me to report the issue to Worldline. Despite a week having passed since then, no one has contacted me. I call every day, and they keep saying, "Your request is active," but no one is resolving the problem.
I sent my broken POS cash register with the serial number JHWE20038879 to Worldline Ingenico so they could fix it. It was thought that the repair would cost around 6,000 to 7,000 TL. As I was thinking about my choices, I saw that your helpline (0850 250 4030) was advertising a deal that gave me a 2,...
I own an Ingenico cash register POS system. In 2022, my device malfunctioned, and the service center diagnosed it as a motherboard issue. I had it repaired by an authorized service provider, but when the device returned, it consistently displayed a connection error. Each time I contacted the service...
I purchased a Pinpad for my Worldline Ingenico Move 5000 F device, and it’s been a nightmare ever since. After the initial setup by the service team, I noticed that when certain cards are tapped on the Pinpad, both the Pinpad and the POS system reset, which is extremely frustrating. I’ve contacted s...
It has been 15 days since we opened a service request with Worldline Ingenico, yet no one has come to inspect the device at our location. We have been...
Handling Worldline Ingenico's POS service seems to cause more trouble than solve problems. You can't bring in the broken device until they come to pick it up themselves, which usually takes about 4-5 days after they promise to come. And they still don't give it back until a week later. They really d...
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