My Ingenico Move 5000F point-of-sale (POS) device has been giving me a lot of trouble lately. I sent it to an authorized repair service and paid 1525 TL, but when I got it back, it wasn't fixed. Even though it was bought brand new in 2020, the device has been having problems ever since. It worked fine for two years, but every time it went to be fixed, it came back more than once without being fixed. It seems like they are making fun of people who own small businesses. I want the company to quickly fix the device or give me my money back. This never-ending cycle of repairs that don't work and money wasted has made me very angry. It's high time for Ingenico to step up and make sure their customers are happy.
I own an Ingenico cash register POS system. In 2022, my device malfunctioned, and the service center diagnosed it as a motherboard issue. I had it repaired by an authorized service provider, but when the device returned, it consistently displayed a connection error. Each time I contacted the service...
As a restaurant operator, I am facing a major issue with my Ingenico devices. Within just seven days, all five of my devices have given the same error. I understand that four of them are likely due to the high usage in my package service, but the fifth device, which I only use to accept payments at ...
I purchased a Pinpad for my Worldline Ingenico Move 5000 F device, and it’s been a nightmare ever since. After the initial setup by the service team, I noticed that when certain cards are tapped on the Pinpad, both the Pinpad and the POS system reset, which is extremely frustrating. I’ve contacted s...
Handling Worldline Ingenico's POS service seems to cause more trouble than solve problems. You can't bring in the broken device until they come to pick it up themselves, which usually takes about 4-5 days after they promise to come. And they still don't give it back until a week later. They really d...
I sent my broken POS cash register with the serial number JHWE20038879 to Worldline Ingenico so they could fix it. It was thought that the repair would cost around 6,000 to 7,000 TL. As I was thinking about my choices, I saw that your helpline (0850 250 4030) was advertising a deal that gave me a 2,...
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