The printer cover of my Worldline IDE 280 Ingenico POS device broke. I contacted the authorized service provider, Worldline Payment System Solutions, and made the necessary payment. I emphasized the urgency of the situation and requested that they replace the cover as soon as possible. Today marks the third day, and they still haven't come. Because I can't change the paper in the device, I’m unable to process payments, which is causing significant disruption to my business. I'm writing here in the hope that someone will hear my plea and carry out the necessary repairs.
Handling Worldline Ingenico's POS service seems to cause more trouble than solve problems. You can't bring in the broken device until they come to pick it up themselves, which usually takes about 4-5 days after they promise to come. And they still don't give it back until a week later. They really d...
It has been 15 days since we opened a service request with Worldline Ingenico, yet no one has come to inspect the device at our location. We have been...
Due to a malfunction with the Ingenico fiscal POS device, I contacted the Worldline support center and filed a complaint. When the technician arrived to inspect the device, they informed me that the battery was faulty and needed to be replaced. I paid approximately ₺1600 for a new battery, but it fa...
I purchased a Pinpad for my Worldline Ingenico Move 5000 F device, and it’s been a nightmare ever since. After the initial setup by the service team, I noticed that when certain cards are tapped on the Pinpad, both the Pinpad and the POS system reset, which is extremely frustrating. I’ve contacted s...
I sent my broken POS cash register with the serial number JHWE20038879 to Worldline Ingenico so they could fix it. It was thought that the repair would cost around 6,000 to 7,000 TL. As I was thinking about my choices, I saw that your helpline (0850 250 4030) was advertising a deal that gave me a 2,...
Comments