In our business experience, this has been the first and last agreement we will ever make with the company Worldline. We had already changed our business address ourselves by updating the header information on our device, but the receipts printed from the POS machine still showed the old address. So, we called Worldline customer service. They told us that a technician needed to come and change the address for a fee of ₺2000, which we paid. However, when the technician arrived, he did absolutely nothing because we had already updated the address on the POS device. He simply told us that the address appearing on the receipts could only be changed by our bank and then left. The customer representative didn’t provide this information beforehand just so they could charge us ₺2000. If we had been informed that only the bank could make this change, our issue would have been resolved immediately. This POS device will be the first and last time we ever deal with this company. To my fellow business owners opening new shops: take this as a warning. These people do not stand by their customers—there are many other companies that actually care about consumers. I strongly advise choosing another provider instead.
I sent my broken POS cash register with the serial number JHWE20038879 to Worldline Ingenico so they could fix it. It was thought that the repair would cost around 6,000 to 7,000 TL. As I was thinking about my choices, I saw that your helpline (0850 250 4030) was advertising a deal that gave me a 2,...
On 09.03.2025, a payment of ₺1200 made through our Akbank POS terminal did not reach our company account the next day. It turns out the POS device was faulty. The customer provided a receipt confirming the transaction. Every time I call 444 28 28, I am told, "The central end-of-day process has been ...
Hello, I contacted Beko cash register service yesterday and scheduled a service appointment for today between 3 PM and 5 PM. They informed me that the Sarıgazi service team would come. However, the service team did not show up today, and to make matters worse, they closed the service ticket, falsely...
In my town of Marmara Ereglisi, there's no Beko service center, so I had to personally take my cash register POS devices to their service center in Corlu. For a VAT update, Beko charged us a whopping 500 TL in total, 250 TL per device. It's infuriating how everyone seems to be burdening small busine...
Due to a malfunction with the Ingenico fiscal POS device, I contacted the Worldline support center and filed a complaint. When the technician arrived to inspect the device, they informed me that the battery was faulty and needed to be replaced. I paid approximately ₺1600 for a new battery, but it fa...
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