WMF Pressure Cooker Fails After 4 Months
I purchased a WMF pressure cooker, touted as the best from Enplus Ankara store, but it developed a leak just 4 months later. The valve gasket tore, and Tefal's technical service claimed it was outside the warranty. Fine, I said, but now they refuse service because they don't have the spare part. WMF customer service isn't helping either, citing the lack of spare parts as the reason it's now unusable. Enplus and WMF are both refusing support for their sold product, passing the buck back and forth. WMF and Enplus, what a regret. What I thought was the best product turned out to have the worst customer service. Our money is wasted; the product is now unusable.
Dear Customer, We would like to state that customer satisfaction has always been our priority as Groupe SEB. The follow-up process regarding the issue you shared on Şikayetvar.com has been initiated. To ensure that the process you experienced is turned into satisfaction as soon as possible, we will complete our necessary investigations and get in touch with you as Groupe SEB Customer Communication Center. Best regards, Groupe SEB Customer Communication Center
Dear Customer, We would like to state that customer satisfaction has always been our priority as Groupe SEB. Regarding the issue you shared on Şikayetvar.com, necessary guidance has been provided by our Groupe SEB Customer Communication Center by contacting you. If you have any questions, you can reach us between 09.00-18.00. We will be happy to assist you again. Best regards, Groupe SEB Customer Communication Center Call Center E‑mail: Web Addresses:
