On November 19, 2024, I had a Budapest-Larnaca flight booked for two people with Wizz Air. The night before, on November 18, I completed the online check-in and even purchased seats (31A & 31B). However, when we arrived at Budapest Airport, we were told that our online check-in was not recorded.
We were sent to another counter, where we were forced to pay an additional €80 just to check in. When we objected, the staff told us to find a Wizz Air representative to file a complaint. There was no Wizz Air representative at the airport, and since we were running out of time before our flight, we had no choice but to pay.
Afterwards, we went back to the ticket counter and confirmed that our pre-purchased seats were visible in their system—so how could my online check-in suddenly disappear? The staff couldn’t provide an explanation and simply hurried us onto the plane.
I have since requested a refund and compensation for this issue, but Wizz Air has not responded. This is completely unacceptable, and I will never use Wizz Air again. I demand an immediate refund for the unfair charge and expect proper customer service to handle this matter.
I recently had a terrible experience with Wizz Air while trying to check in for an international flight. Since I was abroad, my phone had no signal, and when I attempted to use the Wizz Air app, it kept giving errors and wouldn’t allow me to complete the online check-in. Because of this technical is...
I booked a Budapest-Istanbul flight with Wizz Air because it was cheaper, but in the end, it cost me way more than expected. Despite completing my online check-in and getting a confirmation, when I arrived at the airport, I was told there was an issue with my check-in and that I needed to pay 96 eur...
I purchased a ticket from Wizz Air for a December 6, 2024, Istanbul-Budapest flight. Before booking, I carefully checked the cancellation policy, which clearly stated that in case of cancellation, I would receive a refund. Due to unforeseen circumstances, I canceled the ticket one day after purchas...
Wizz Air has been the most frustrating airline experience I’ve ever had. I ended up paying more for the check-in fee than I did for the actual plane ticket — and that’s not an exaggeration. My flight wasn’t even ₺4,000, yet the amount they charged me just to check in was outrageous. I tried to chec...
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