Wizz Air Charged Me €80 for a Failed Online Check-In
On November 19, 2024, I had a Budapest-Larnaca flight booked for two people with Wizz Air. The night before, on November 18, I completed the online check-in and even purchased seats (31A & 31B). However, when we arrived at Budapest Airport, we were told that our online check-in was not recorded.
We were sent to another counter, where we were forced to pay an additional €80 just to check in. When we objected, the staff told us to find a Wizz Air representative to file a complaint. There was no Wizz Air representative at the airport, and since we were running out of time before our flight, we had no choice but to pay.
Afterwards, we went back to the ticket counter and confirmed that our pre-purchased seats were visible in their system—so how could my online check-in suddenly disappear? The staff couldn’t provide an explanation and simply hurried us onto the plane.
I have since requested a refund and compensation for this issue, but Wizz Air has not responded. This is completely unacceptable, and I will never use Wizz Air again. I demand an immediate refund for the unfair charge and expect proper customer service to handle this matter.
