1

Watsons Uses Deceptive Packaging and Doesn't Accept Returns

Watsons Uses Deceptive Packaging and Doesn't Accept Returns
Nihan
October 14, 2023 2:27 PM25

I just bought the Frudia Pomegranate Honey Moisturizing Lip Balm from Watsons. The lip balm said it was made from red fruits, pomegranate, and honey, and had a red cap. But when I tried it, I was surprised to find that it tasted strongly like mint. Plus, the packaging didn't have any clear markings or the usual green color that usually means mint. This could be risky for people with allergies. It looks like Watsons might have changed the packaging of their mint-flavored lip balm, which could be confusing for customers regarding what's inside the product. The problem gets worse because Watsons won't take returns. They say we have to give them a code for their system, but their customer service isn't any help either. This situation clearly violates consumer rights. Watsons needs to step up and take responsibility for their misleading packaging. They should make sure they respect their customers' rights by accepting returns without any unnecessary obstacles.

October 14, 2023 2:19 PM

Dear Customer Nihan K., We will get back to you regarding your feedback as soon as possible. You can share your thoughts and experiences about Watsons with us. Wishing you wonderful days as the Watsons Family, Watsons Communication Center

Nihan
Nihan
October 16, 2023 3:57 PM

No response was received.

Comments

Similar Complaints

1

Mistaken Perfume Order from Watsons

Duygu
August 29, 2023 10:12 AM41

I'd like to tell you about a recent frustrating experience I had with Watsons. I ordered a perfume for women from their ...

Watsons Toni&guy Sea Salt Hair Spray Refund Request

Soner
May 9, 2024 9:03 AM79

Yesterday, I bought Toni & Guy's Sea Salt Hair Spray from Forum Bornova Watsons. As soon as I bought it, I sprayed it on...

1

Watsons' Damaged Product and Limited Options

Fatma
August 25, 2023 4:53 PM31

I previously complained about a faulty blush I purchased from Watsons. They reached out to me right away, but their resp...