Watsons' Online Order Blunder
On September 18, 2023, I ordered a product from the Watsons website. I chose the "click & collect" option, expecting to pick up the item immediately from the Watsons store in Edirne Keşan's Bendis Shopping Mall. When I went to the store after ordering the product online, they informed me that the "click & collect" service was currently unavailable. They refused to give the product to me. They suggested I contact customer service to cancel the order. We called but were put on hold and were unable to connect. They said, "You'll get through quickly if you become an elite member." However, I received an email stating that the product had been delivered, which I did not receive. So, my question is whether non-elite members have access to customer service. The entire experience left me frustrated and perplexed.
Dear Customer Serkan K., We will get back to you regarding your feedback as soon as possible. You can share your thoughts and experiences about Watsons with us. Wishing you wonderful days as the Watsons Family, Watsons Communication Center
We are calling the number you provided, but we cannot reach customer service. We have tried several times, but it didn't work.
