Watsons Canceled My Session At Its Own Discretion

I lodged a complaint regarding my inability to place orders with Watsons. After several days of back-and-forth with their customer representative, I received a call on September 13, 2023. The representative informed me that my email address had been removed from their system, thus preventing me from logging in. They suggested that I create a new membership using a new email and phone number. This situation raises several pressing questions: How can I access the products I've already paid for but not received? If they claim I didn't place an order, how can I prove otherwise when I can't log in? How do I utilize my Watsons points in the new account session? Why was my session canceled right after achieving Watsons Elite status? I already have an active email and phone number that I use everywhere, so why should I acquire a new line just for Watsons? Will Watsons cover the monthly fee for this new line, considering they want me to cancel my existing session and create a new one? I seek answers to these questions and the reinstatement of my session. If my concerns remain unaddressed, I will escalate this matter to Consumer Rights. I trust that Watsons, which has yet to provide me with proper information, will promptly issue the necessary statement.