Watsons Neglects My Shipment – Suspicious Handling and Overcharging

Watsons Neglects My Shipment – Suspicious Handling and Overcharging
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Nursen
September 05, 2023 12:57 pm
34

I'm facing a concerning issue with Watsons regarding my package. They seem to be returning my ordered items, assuming I'm not at home. I suspect that some of the products might have been damaged or tampered with during this process. It's impossible for me not to be home, but they haven't made any effort to inquire or confirm. To make matters worse, they resell the returned items at a 60 TL markup, which I find unfair. When it comes to compensating me, they offer an 80 TL voucher, claiming it's the only solution. I simply want my items back, as the courier company suggests. However, the sender company insists that returning the products isn't possible. It's frustrating that no one is willing to provide assistance, and my shipment seems to be lost. I feel deceived by this experience.

September 05, 2023 2:07 pm (1 hour after complaint)

Dear Customer Nursen A., We will get back to you regarding your feedback as soon as possible. You can share your thoughts and experiences about Watsons with us. Wishing you wonderful days as the Watsons Family, Watsons Communication Center

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