I placed an order, and to my surprise, the incorrect products were delivered. The invoice for the items I bought was correct, but the products I received were completely different. When I contacted Watsons about the problem, they advised me to return the items. I suggested that they arrange for a courier to pick them up instead of going to the post office, as going to the post office is an extra expense. Why should I pay when the error isn't mine? Their customer service representatives initially advised me to return the products. They then promised to send the appropriate ones. I asked that they pay for my expenses. They have, however, resorted to communicating via email. In the email, they mentioned giving me a 50 TL coupon at first, then refusing to exchange the products and insisting that the price difference be borne by me. I don't want to pay for their error, and a 50 TL voucher only covers my travel expenses. Watsons has been causing me problems for two weeks and has yet to find a solution. Despite my innocence in this matter, they are torturing me. This is my final point of contention. Watsons is delaying their response, so I intend to escalate the situation to the appropriate authorities.
I'm facing a concerning issue with Watsons regarding my package. They seem to be returning my ordered items, assuming I'm not at home. I suspect that some of the products might have been damaged or tampered with during this process. It's impossible for me not to be home, but they haven't made any ef...
I bought something from Watsons, and the remaining items were expected to cost more than 3000 Turkish liras by the 21st. My products, however, have yet to arrive. When I contacted their customer service, they directed me to the shipping company. However, when I contacted the shipping company, they c...
I previously complained about a faulty blush I purchased from Watsons. They reached out to me right away, but their response left a lot to be desired. Despite the fact that the product was damaged, they refused to provide a replacement. Instead, they offered two options: a refund or an 80 TL Watsons...
I placed an order on the Watsons mobile application on September 21st. Later, I decided to return the order, and I handed it back when the shipment arrived at my address. I didn't open the package or anything; the courier acknowledged it was okay. However, when checking the shipment movements on the...
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