I was disappointed to find that the Revolution Bronzer that I ordered from the Watsons website had arrived in shattered pieces when it arrived recently. Because the packaging was in such a sorry state, the bronzer had been reduced to a powdery consistency. In an effort to find a solution, I immediately followed the instructions for damaged packages and contacted them via email about the return, but I have heard nothing from them since July 14 regarding the matter. Their return policy allows for a period of 14 days beginning after the delivery of the item, but they have not responded to any of my inquiries in the past 5 days. Simply put, I want my money back!
I recently purchased a Lovely West Coast Vibe Highlighter Powder for ₺179.90 from Watsons, but it arrived broken. I contacted customer service with photos, and they offered to provide a store credit for the broken item's value, which I accepted. They told me not to return the product. This conversat...
I placed an order on the Watsons mobile application on September 21st. Later, I decided to return the order, and I handed it back when the shipment arrived at my address. I didn't open the package or anything; the courier acknowledged it was okay. However, when checking the shipment movements on the...
I recently purchased a serum and hair mask at a significant discount from Watsons. I was pleased that it was shipped the same day. My excitement quickly turned to surprise when I saw that they had handed over my parcel to an unknown courier named Sendeo. I received a delivery confirmation, but the p...
I'd like to tell you about a recent frustrating experience I had with Watsons. I ordered a perfume for women from their store, but they delivered a men's fragrance instead. I began the return process promptly a week ago, but I'm at a loss for words due to the lack of response via email or phone. My ...
I bought a product from Watsons. However, the product arrived broken. I called customer service and requested a replacement. However, they said that they could not exchange the product for online orders and that it should be returned. They are the ones who sent the product incorrectly and did not pr...
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