I recently purchased a serum and hair mask at a significant discount from Watsons. I was pleased that it was shipped the same day. My excitement quickly turned to surprise when I saw that they had handed over my parcel to an unknown courier named Sendeo. I received a delivery confirmation, but the package did not arrive on the scheduled date. Days passed with no sign of my order. I eventually discovered that they had decided to return it without notice or permission. Worst of all? During the purchase, I used my points and received discounts. When I contacted Watsons customer service, they promised a refund but stated that it would take 7-14 days! Are they serious? This has been a total disaster, and they are still causing me grief despite ruining my shopping experience.
I had previously written that they returned my cargo, and now they are not refunding my money. I don't understand, do things not progress with you unless I file a complaint somewhere? Do I have to complain for you to understand? The Watsons brand not only returned my cargo and left me aggrieved, but also has not refunded my money for 7 days. When I called customer service, they told me that the refund process started on August 5th. Is customer satisfaction that difficult? Apparently, it's nowhere in your priorities. I will complain about you until you refund my money. Don't call me unnecessarily and disturb me. I won't answer; I'm fed up with your empty words.
I don't know what to do about the problem I'm having with Watsons. I ordered something, but it never came. The system says it was delivered, though. As soon as I saw this, I tried to get in touch with customer service, but it was almost impossible to get through to anyone. It's almost impossible to ...
On June 29th, I placed an order with Watsons Online under order number 0076624163, and I've been trying to find a solution ever since. Kargom, the delivery company, failed to deliver the package to my door and, despite my request to leave it with the security, returned it to Watsons. When I asked Wa...
I'd like to tell you about a recent frustrating experience I had with Watsons. I ordered a perfume for women from their store, but they delivered a men's fragrance instead. I began the return process promptly a week ago, but I'm at a loss for words due to the lack of response via email or phone. My ...
I placed an order on the Watsons mobile application on September 21st. Later, I decided to return the order, and I handed it back when the shipment arrived at my address. I didn't open the package or anything; the courier acknowledged it was okay. However, when checking the shipment movements on the...
I'm so bummed out and ticked off about my recent order from Watsons, total letdown. To make matters worse, the stuff I bought never arrived and now I'm getting no help at all to get my money back. If this annoying situation isn't fixed today, I'll have to start legal stuff. I just can't understand ...
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