I ordered the Juno Coffee Table (TB4-133) from Vivense on January 31st, and the mobile app indicated it would be delivered between February 26th and 28th. When I called Vivense on February 26th-27th, I learned that the product couldn't be supplied at all. They offered a refund, so I requested it on February 28th. Later, customer service suggested I could choose another table instead. After two days of searching, finding no suitable alternative, I requested a refund on March 2nd. It's now March 14th, and we still haven't received our refund. They claim it will be processed within 14 business days, yet our money seems to be in limbo since January 31st. Vivense has consistently failed to provide a solution, leaving us feeling both frustrated and neglected. We demand our refund be processed immediately. Vivense, this is unacceptable!
I wanted to share my terrible experience with Vivense. I purchased a coffee table, and after waiting for 40 days without any indication of it being delivered, I made the decision to cancel my order. Upon my inquiry regarding the delivery date, they explained that there was a shortage of raw material...
Vivense is a company that should be avoided at all costs. I bought a coffee table on 03.12.23, and my order number is 043306662634. I was given a delivery date that was 40 days away, but I didn't mind since I wasn't in a rush. On the 39th day, I went to the showroom to check on my order, and they no...
I ordered a set of four taupe coffee tables from Vivense on 25/12/2024, but even after 50 days, I still haven’t received them. The estimated delivery date was listed as January 31 - February 5. Despite contacting customer service four times, all they did was open a complaint request without offering...
On 7.6.24, I placed an order with Vivense. Despite contacting you twice to request an expedited delivery, my order was shipped on the very last day of...
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