Unfulfilled Vivense Orders and Vanishing Customer Service
I wanted to share my terrible experience with Vivense. I purchased a coffee table, and after waiting for 40 days without any indication of it being delivered, I made the decision to cancel my order. Upon my inquiry regarding the delivery date, they explained that there was a shortage of raw materials and requested an extension of one week. Surprisingly, after waiting a week to contact them, they unexpectedly requested an additional month. We have been unable to reach customer service, and to make matters worse, our refund has not been processed.
Hello, In order to check your order and provide you with more detailed information, we kindly ask you to share your order number or the contact information registered with the order (phone - email address) with us. Thank you for your understanding, and we wish you a good day. Best regards, Solution Center
Order no: a50a06704106
Email: [email protected]
Hello, We have received the feedback you sent to us through Şikayetvar. A detailed review will be conducted on the matter, and our resolution center will get back to you. Due to the importance we place on customer satisfaction, the notifications we receive from our valued customers are very important to us. Thank you for your understanding, and we wish you a good day. Best regards, Resolution Center
Hello, The issues you reported have been resolved and your satisfaction has been ensured. Due to the importance we place on customer satisfaction, feedback from our valued customers is very important to us. Thank you for your understanding, and we wish you a good day. Best regards, Solution Center
