Vivense is a company that should be avoided at all costs. I bought a coffee table on 03.12.23, and my order number is 043306662634. I was given a delivery date that was 40 days away, but I didn't mind since I wasn't in a rush. On the 39th day, I went to the showroom to check on my order, and they nonchalantly mentioned, "You've still got some time before the delivery date." Can you believe it? It's been a whopping 50 days and my order hasn't even been shipped yet. I talked to customer service, but they couldn't fix the problem. I decided to cancel the order, and they informed me that it would take approximately two weeks for the refund to be processed. It's been 20 days and I'm still waiting for them to process my refund. This company is unable to fulfill orders for even a single coffee table, lacks professionalism, and does not prioritize customer satisfaction.
I wanted to share my terrible experience with Vivense. I purchased a coffee table, and after waiting for 40 days without any indication of it being delivered, I made the decision to cancel my order. Upon my inquiry regarding the delivery date, they explained that there was a shortage of raw material...
I ordered the Juno Coffee Table (TB4-133) from Vivense on January 31st, and the mobile app indicated it would be delivered between February 26th and 28th. When I called Vivense on February 26th-27th, I learned that the product couldn't be supplied at all. They offered a refund, so I requested it on ...
On 7.6.24, I placed an order with Vivense. Despite contacting you twice to request an expedited delivery, my order was shipped on the very last day of...
I ordered a set of four taupe coffee tables from Vivense on 25/12/2024, but even after 50 days, I still haven’t received them. The estimated delivery date was listed as January 31 - February 5. Despite contacting customer service four times, all they did was open a complaint request without offering...
I ordered an armchair and a TV unit from the company. They gave the delivery date as 19.07.2024. The armchair arrived at the beginning of August, but the TV unit did not arrive. I said okay, cancel and refund my money. The store said that they had made a request to the center for this, and that they...
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