Visionfy Charged ₱699 After Cancellation – GCash Refund Request

I am filing a complaint about an unauthorized deduction of ₱699 from my GCash wallet related to the Visionfy service. On October 26, 2026, an amount of ₱699 was taken from my GCash account under the name HONG KONG VCREATION CLOUD TECHNOLOGY LIMITED, even though I had already cancelled my Visionfy subscription about a month earlier and did not authorize this payment. This situation is unacceptable, as I clearly cancelled my subscription and still got charged again. I have a screenshot of the GCash transaction as well as my cancellation details, which I am ready to provide as evidence of the unauthorized deduction and prior cancellation. In addition, the contact email address provided by the company appears to be incorrect or inactive, which makes it impossible for me to reach them directly and resolve the issue, and I also have a screenshot showing that an email sent to [email protected] returned an “Address not found” error. I request a full refund of the ₱699 that was deducted on October 26, 2026, and written confirmation that my Visionfy subscription has been permanently cancelled and that no further charges will be made to my GCash account. I expect this issue to be handled urgently and resolved as quickly as possible. For your reference, the payment details are as follows: the amount is ₱699.00, the date of the transaction is October 26, 2026, the merchant name is HONG KONG VCREATION CLOUD TECHNOLOGY LIMITED, the GCash reference number is 078736421, and the merchant transaction number is AD2114541389818593280. I request that you investigate this unauthorized charge and immediately process my refund.