Visionfy Unauthorized Auto Debit Requesting Refund

On October 10, 2026, 699 Philippine pesos were deducted from my GCash account for a transaction under the name “Hongkong VCreation Cloud Technology Limited / Visionfy,” even though I have never purchased any product or service from your company and did not authorize this payment in any way. As soon as I noticed the deduction, I immediately contacted GCash support and informed them that this was an unauthorized transaction. GCash informed me that the best option was to reach out directly to your company regarding this issue. I have already completed all the steps on my side and I have the transaction record showing the 699 pesos payment to your company. I request that the unauthorized amount of 699 pesos be fully refunded to my GCash account and that any future charges from your company to my account be permanently blocked. I also request that this incident be investigated and that I be informed of the outcome, as I did not approve, initiate, or knowingly subscribe to any product or service from you. I kindly ask you to process the refund as soon as possible and ensure that no similar unauthorized charges occur in the future.