We live in Turkey and use the Viomi V2 phone. We have a big problem with the brand. Unfortunately, Viomi V2 doesn't offer customer service in our country, so it's hard to find replacement parts or talk to a customer service rep. When we bought our Viomi V2, it was a well-known brand like Xiaomi, so we chose it. But now we're sorry we made that choice because the brand won't help us. We've tried to get in touch with Xiaomi stores and customer service, but they haven't answered our questions. As people who use the Viomi V2, we are disappointed that the company doesn't offer support in Turkey. We hope that the company will notice our situation and give their customers in our country the help they need. The irresponsibility of the company made us very sad.
I purchased the Xiaomi Mi Robot Vacuum Mop Pro on November 17, 2020, from K8 Teknoloji with a 2-year Xiaomi Türkiye warranty. I specifically chose the Xiaomi Türkiye guarantee, paying more than other sellers, expecting reliable after-sales service. Recently, my vacuum’s battery started draining too...
I bought a Xiaomi Camera 360, and after using it for about a month, it stopped working properly. So, I contacted Xiaomi Turkey, and they told me to send the product to the closest service center. The service center told me they couldn't fix it and would give me a replacement. But because the custome...
On September 11, 2022, I purchased a Mi Robot Vacuum Mop 2 Pro+ Black Standard with IMEI number 30107.0003784 from Teknomi Teknoloji’s store in Kocaeli. After the product malfunctioned, I returned it to the same store for warranty repair on September 8, 2024. Today is November 13, 2024, and despite ...
On 25.01.2024 I bought a Redmi note 13 pro 4g phone from Xiaomi Turkey website. I use a licensed antivirus application on my phone. I am very careful about these issues. I buy a phone from Xiaomi Turkey website, which is the distributor in Turkey. 2 IMEI numbers belonging to my phone are cloned with...
On May 4, 2022, I bought the product "Xiaomi Mi Smart Robot Vacuum Cleaner - Mop 2 Pro, Black, 2022 Model (Xiaomi Turkey Guaranteed)" from amazon.com.tr. My mother has used it without any problems since that day. In October 2023, the front motor of the Robot Vacuum Cleaner malfunctioned and when I i...
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