On September 11, 2022, I purchased a Mi Robot Vacuum Mop 2 Pro+ Black Standard with IMEI number 30107.0003784 from Teknomi Teknoloji’s store in Kocaeli. After the product malfunctioned, I returned it to the same store for warranty repair on September 8, 2024. Today is November 13, 2024, and despite going through the official service process, I still have no information on repair or replacement status. My product has a distributor warranty, and since I purchased it from Mİstore, I expected it to be covered by Xiaomi Turkey’s warranty. I later discovered that your stores might sell products with warranties from different distributors. I also learned that, due to a lack of authorized Xiaomi service in Turkey, your company partners with six different distributors, resulting in varying warranty standards. When I called for support, I was informed that Xiaomi could not assist because it was under a distributor warranty. This lack of support has left me waiting for around 70 days without a resolution. I urge Xiaomi to uphold the brand’s commitment to customer satisfaction and provide a solution for this product.
I purchased the Xiaomi Mi Robot Vacuum Mop Pro on November 17, 2020, from K8 Teknoloji with a 2-year Xiaomi Türkiye warranty. I specifically chose the Xiaomi Türkiye guarantee, paying more than other sellers, expecting reliable after-sales service. Recently, my vacuum’s battery started draining too...
On May 19, 2022, I ordered a Xiaomi Mi Robot Vacuum Mop 2-in-1 Essential wireless vacuum from Teknosa's website via E**** and had it delivered to Sanliurfa. Unfortunately, I did not have the opportunity to use it there, so I brought it home to Ankara. When I tried to use it, I discovered that it had...
I bought the Xiaomi S10+ Plus Robot Vacuum. Two months later, it malfunctioned, and following Xiaomi's guidance, I sent it to their authorized technical service at the Kızılay service center (Service No: 5288212). They demanded ₺3,857, claiming it was due to user error, but I refused repair and requ...
I bought the Mi Robot Vacuum Mop Essential from the Media Markt store on February 11, 2022. I've sent the device for service two times. They noticed a software mistake the first time and fixed it before giving it back. On September 20th, 2023, the device stopped working out of nowhere and wouldn't t...
Our Xiaomi Vacuum Mop 2 Pro has been experiencing serious navigation issues, and despite multiple service attempts, the problem remains unresolved. At this point, it seems like our next step will be taking legal action against Xiaomi. We first sent the device to Genpa İzmir Çankaya service center o...
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