Viagogo Listed the Wrong City for My Concert Ticket and Refused to Refund

Viagogo Listed the Wrong City for My Concert Ticket and Refused to Refund
Viagogo Listed the Wrong City for My Concert Ticket and Refused to Refund
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Muhammet
May 20, 2025 10:50 pm
43

I purchased a concert ticket for the M**** M**** event through Viagogo, and the listing clearly stated the venue as “Cermodern, Istanbul, Turkey.” Based on this information, I went ahead and bought the ticket. But when I looked into the venue details more closely later on, I was shocked to discover that Cermodern is actually located in Ankara—not Istanbul.

This mistake is 100% on Viagogo. I reached out to customer service multiple times and explained that the incorrect location was their error, not mine. Yet they still refused to cancel my ticket or issue a refund. Even worse, the listing still hasn’t been corrected on their website, which means more people could end up being misled just like I was.

Because of Viagogo’s negligence, I lost both my money and my chance to attend the concert. This was a complete letdown and a major inconvenience. I deeply regret trusting this platform and will never buy from them again.

Viagogo needs to take accountability, fix this listing immediately, and refund my ₺ without any further excuses. Your mistake, your responsibility.

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