VFS Global Does Not Refund Appointment Fee

August 21, 2023 2:54 PM827

VFS Global, the company that processes visas, is being criticized for its questionable practices. They charge a non-refundable fee of 40€ when scheduling appointments. The fee, which is sometimes referred to as a "bribe," not only prevents users from receiving a refund when they need to cancel their visa appointments but also stops them from rescheduling for another date. This makes me worried about their honesty and openness. The issue is more than just a minor inconvenience. It's about principles and ethics. VFS Global seems to be making money from services they don't deliver, which is causing frustration and financial strain for applicants. This behavior can be described as a scam. They are taking money for a service that they are not providing.

August 28, 2023 1:46 PM (6 days after complaint)

Dear Applicant, First of all, we would like to thank you for your feedback sent to our VFS Global & Gateway Visa Application Center. In order to serve you faster, we kindly ask you to send your request along with your contact information. We would like to inform you that we will be happy to assist you. Best regards, VFS Global & Gateway Customer Relations Management

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