I Lost My Visa Appointment Due to VFS Global’s 24-Hour System Error and No Support

VFS Global has been one of the worst customer service experiences I’ve ever had. After waiting nearly 2 months to even make it onto the appointment waitlist, I finally received an email stating I had 24 hours to book my visa appointment. But when I clicked the link, the page gave technical errors nonstop for the full 24-hour window.

Since it was the weekend, there was no one to contact. By Monday, my time had expired. I called again, explained everything, even shared screenshots showing the errors with exact timestamps, and they said they’d create a complaint ticket. That was two weeks ago, and I’ve heard absolutely nothing since—no phone call, no email, no update.

Because of VFS Global’s own system failure, I lost my chance to travel. I did everything right, and yet I’m the one paying the price. How is this acceptable? They must reissue a new appointment slot or take full responsibility for the technical failure. I’ve lost time, money, and a crucial business trip due to this negligence.