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Resolved

Vestel Failed To Repair Toshiba 50" TV Screen

Vestel Failed To Repair Toshiba 50" TV Screen
May 11, 2024 9:33 PM138
Hüseyin's Thank You Message
Thank you very much to Ms. Hazal for her interest.

Three years ago, I bought a Toshiba 50" TV with a Vestel guarantee. I received no indication when my warranty was due to expire. Normally, I get notified about warranty extensions for Vestel products, but I neglected to extend it for the TV owing to a lack of notice. The TV recently broke down, and the service technician diagnosed a panel breakdown, which is a common problem with these models. There was no collision or liquid contact. The warranty expired only 5 days ago. It's strange that it went down soon after the warranty expired, and my current situation is entirely Vestel's fault because I couldn't renew it. I've previously purchased 5-6 Vestel goods and highly suggest them to everyone. I am really concerned about the TV malfunction and would appreciate your assistance in rectifying it.

May 13, 2024 9:00 AM (1 day after complaint)

Dear Valued Customer, Thank you for sharing your valuable opinions and suggestions with us. Our Customer Relations Officer will contact you as soon as possible regarding your notification. Did you know that you can access self‑service solutions on our website for resolving your issue with Vestel? If you would like to check, we are leaving our link here: We would like to remind you of all our communication channels that are open 24/7. For your suggestions, requests, and complaints, you can always write to us via WhatsApp and Telegram. You can also chat live with our customer representatives through the chat screen on our website. The resolution of your complaints with Vestel is also available through all our other channels. With Vestel, WHY NOT?

Hüseyin
May 15, 2024 11:06 AM

Thank you very much to Ms. Hazal for her interest.

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