Since the panel failure in the previous Vestel TV could not be fixed, a new Vestel 50U9600K Smart TV was purchased by me on September 13, 2023, for a fee, upon the recommendation of your technical service. Not even 1.5 years after the installation of the TV; on February 15, 2025; for no reason, while using the Netflix application, vertical lines began to form on the screen from the white areas. Despite the fact that the TV has been used with a surge protector and the screen protector recommended by the service since the day it was started, encountering such a problem has damaged our trust in the brand. When I looked at the posts created on Xolvie regarding my screen, which suddenly became like this for no valid reason, I saw that many users experienced the same situation right after the warranty period ended. The technical service took the TV to the workshop on March 1, 2025 regarding our request. They requested ₺10,000 for the panel to be changed. While we, as citizens, prefer our local brands and stand behind our companies, I expect the Vestel brand to also stand by the device it produces and its customers.
I bought the Vestel 50U9500 50" TV in late 2021, confident in its local production and the brand's reputation. I took great care of the TV and used a screen protector from day one, but it unexpectedly developed a major problem, rendering the screen unusable. I was really surprised to encounter such ...
In late 2020, I purchased a Vestel 50U9500 4K Ultra HD television. After some time, the screen panel developed a fault, resulting in image distortion with lines and color mixing. In February 2023, the issue was resolved under warranty by replacing the screen panel. However, in August 2025, the same ...
On August 1, 2021, I purchased a Vestel UA 9600 TV. After installation by the authorized service, lines appeared on the screen, and the TV was replaced with a new one on August 14, 2021. On August 31, 2022, I requested service again due to another screen issue, and the main board was replaced on Sep...
Hello everyone, I wanted to share my experience with the Vestel TV I purchased. As you can see in the picture, there are lines running down the screen of our 165-inch TV. This problem first occurred, and after calling the service, it was fixed, but now, two months later, the same issue has reappeare...
We bought the Vestel-50ua9600-50-126 screen Android Smart 4K Ultra HD LED TV on June 20, 2023. It malfunctioned. It has a warranty, but we're told that the panel failure, supposedly due to liquid damage, isn't covered by the warranty. The service center says everyone has the same complaints, there's...
Comments