Vestel Air Conditioner Defective Product Customer Grievance
My air conditioner product, which I bought on 18.07.2024, was understood that there was a malfunction at the time of assembly on 23.07.2024, and we made a request for change, but we have not reached a result yet, although they claimed that they were customer satisfaction-oriented, they still could not get the images from the technical service, I am requesting a product return because Vestel still did not share the product images to the solution center on the technical service side working for his own company and the process will take a long time. As I understood once again, as it can be understood from the slogans, why Vestel should be.
Dear Customer, Thank you for sharing your valuable opinions and suggestions with us. Our Customer Relations Representative will contact you as soon as possible regarding your notification. Did you know that you can access self‑service solutions on our website destekmerkezi.vestel.com.tr for resolving your issues at Vestel? We would like to remind you that all our communication channels are open 24/7. For your suggestions, requests, and complaints, you can always write to us via WhatsApp and Telegram. You can send an email to . You can chat live with our customer representatives through the chat screen. The resolution of your complaints is available through all our other channels at Vestel as well. With Vestel, it CAN happen, Why NOT?
First of all, I would like to thank the friends working at the solution center. After a certain point, they were very attentive. Thank you to the friends at the solution center.
Thank you
