2Checkout (accessible via 2co.com) is an international e-commerce and digital payment processing platform originally founded in 2006, with roots dating back to 1999. The service operates under the ownership of Verifone, functioning as a payment processor and merchant of record that enables digital businesses and online merchants to sell products and services worldwide.
Contact Info
Customer Support Email: [email protected]
Phone Number: +1 (650) 963-5701 (USA & Canada) / +31 880 000 008 (International)
Industry and Operations
2Checkout operates within the financial technology and global payment processing sector. It acts as an all-in-one digital monetization platform and Merchant of Record (MoR) for software, digital goods, SaaS companies, and e-commerce stores, managing payments, tax compliance, and fraud prevention.
- Global Payment Processing: Supports online checkout solutions across multiple currencies, payment methods, and international languages.
- Subscription Management: Automates recurring billing, invoice generation, customer upgrades, and renewals for subscription-based businesses.
- Merchant of Record Services: Manages global sales taxes, cross-border regulations, and risk compliance on behalf of online sellers.
- Shopper Support & Order Lookup: Provides a dedicated portal for buyers to view purchase receipts, manage active licenses, and trace transactions.
User Sentiment
Consumer and merchant feedback for 2Checkout highlights widespread frustration, primarily involving unexpected payment statements, renewal cancellations, and payout restrictions. The most common complaint topics include:
- Unrecognized Bank Charges: Consumers frequently report confusion and suspect unauthorized activity after spotting unfamiliar descriptors such as "2CO.com" or "2Checkout" on their card statements.
- Issues Canceling Recurring Subscriptions: Shoppers often report difficulties halting automatic renewals, removing stored payment details, or stopping recurring fees before new billing cycles occur.
- Delayed or Rejected Refunds: Customers encounter complications and prolonged resolution periods when seeking refunds for disputed orders or unwanted renewal charges.
- Account Freezes and Held Funds: Sellers report sudden merchant account reviews, frozen account balances, and lengthy payout delays without sufficient explanation.
- Customer Service Delays: Many users note long response times, reliance on automated messages, and difficulty reaching live customer support representatives to resolve urgent payment issues.
Share Your Experience
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