In September 2020, I purchased a Vaillant VUM 18/24 AS/1-1 (H-TR) Ecotec Intro combi boiler for a total of 5,117 TL, including VAT. Unfortunately, the warranty on my boiler expired in October 2022. On June 17, 2023, during a severe thunderstorm with heavy rain in the 152 Evler neighborhood of Bursa, I believe that a power surge caused significant damage to our boiler. It completely malfunctioned, leaving us in an inoperable state. I contacted my neighbors, and we discovered that their electrical appliances, such as televisions, washing machines, and modems, were also damaged simultaneously. We reached out to Vaillant service on June 18, and a technician visited our home to inspect the device. They determined that the power supply circuit was damaged and needed replacement. However, as the technician was unavailable, a different service representative arrived two days later to replace the power supply card and restore the functionality of the boiler. They issued a technical service report, stating that the damage was caused by an electrical surge from the power grid. I personally witnessed the replacement of the power supply card and found it perplexing that the card had suffered damage despite having W-Automatic fuses and additional glass fuses on the circuit. Furthermore, I have the following complaints against Vaillant regarding the incident: Despite the presence of W-Automatic and glass fuses on the power supply card, it still burnt. If these measures are insufficient, why hasn't the company taken additional precautions for such situations? I had to pay an additional 5,000 TL solely for the replacement of the power supply circuit, even though I had purchased the boiler for 5,000 TL just 2.5 years ago. When I initially purchased the boiler, despite the seller's insistence on recommending alternative brands due to the small size of my home, I specifically chose Vaillant. Vaillant has shown no willingness to reduce costs, offer discounts, or extend the warranty in light of this incident. During the initial installation, I was not clearly informed about the warranty extension. They simply mentioned it in the service records without my knowledge. As a result of this ordeal, I want to state here that I will not choose Vaillant again. There has been no effort to repair the faulty card, and it seems our hard-earned money is of no concern to them. I urge Vaillant to address these issues promptly and provide a satisfactory resolution to regain my trust in their products and services.
First of all, I am writing this as an earthquake survivor residing in Antakya. I extended the warranty on my Vaillant combi boiler for an additional 8 years on January 18, 2022. Unfortunately, because my home network was damaged by the earthquake, when I called customer service to cancel the warrant...
On March 15, 2024, we bought a combi boiler from Vaillant Konacık Bodrum for my 80-year-old mother's house, and it still doesn't work. When the boiler was unpacked, there were scratches on the Vaillant logo, giving the impression that the product was second-hand. When we reported this to the service...
I use Vaillant ecoTEC Intro. We are in its 3rd year, and the problems start as soon as the warranty expires. The combi boiler was leaking water, its pressure was constantly dropping. They said the heat exchanger would be changed, they paid 3400 TL and replaced it, and there was no problem in that re...
Our Vaillant boiler was serviced on February 16, 2024, as part of a 10-year extended warranty and free maintenance plan. When we complained about inadequate heating, the technician recommended radiator flushing, which cost around ₺3200 upfront. We planned an appointment for today, February 29, but h...
In 2021, we purchased a Buderus brand combi boiler, but since day one, it has been plagued with constant malfunctions, primarily showing error code 227. These issues stem from problems such as gas cut-off, no flame, and now, the screen has completely gone blank. Since 2021, the authorized service pr...
Comments